Cancellation Policy

Scope of This Policy

This policy applies to all services offered by TechSky Media, including:

• Digital Marketing (SEO, Google Ads, Meta Ads, Social Media)
• Website Design & Development
• Mobile App Development
• Graphic Designing
• Website Maintenance & Support

Cancellation by Client

Clients may request cancellation at any time by following these conditions:

• Cancellation requests must be sent in writing via email
• The request must include the client name, project/service name and reason
• Cancellation is effective only after written confirmation from TechSky Media
• All pending dues up to the cancellation date must be cleared

Website & App Development Projects

Since development involves dedicated time and resources, the following applies:

• Advance payment is non-refundable once project work has started
• Cancellation before project kickoff: refund after deducting administrative charges
• Clients are billed for the work completed up to the cancellation date
• Source files and deliverables are shared only after full dues are cleared

Digital Marketing Services

For monthly and recurring services:

• A minimum of 15 days' written notice is required to cancel
• Fees for the current billing month are non-refundable
• Ad budgets already spent on advertising platforms cannot be refunded
• Work already delivered (reports, creatives, campaigns) is non-refundable

Domain, Hosting & Third-Party Services

Domain registrations, hosting plans, SSL certificates, software licenses and other third-party purchases are non-refundable once processed, as these costs are paid to external providers.

Refund Eligibility

A refund may be considered only in the following cases:

• The service was cancelled before any work began
• A duplicate or incorrect payment was made
• TechSky Media is unable to deliver the agreed service
• The refund request is raised within 7 days of payment

Refund Process

Approved refunds are processed within 7–10 working days to the original payment method. Payment gateway or bank charges, if any, may be deducted from the refund amount.

Cancellation by TechSky Media

We reserve the right to pause or cancel a project in cases such as:

• Delay in providing required content, approvals or access
• Non-payment or delayed payment
• Violation of our terms or illegal/unethical requests

In such cases, a refund (if applicable) will be calculated for the work not yet started.

Force Majeure

TechSky Media is not liable for cancellation or delay caused by events beyond our control, such as natural disasters, server failures, government restrictions or internet outages.

Changes to This Cancellation Policy

TechSky Media reserves the right to update or modify this Cancellation Policy at any time. Changes will be posted on this page with an updated revision date.

Contact Us

For any cancellation request or query regarding this policy, please contact us:

• TechSky Media
• Website: https://techskymedia.co.in/
• Email: info@techskymedia.in
• Phone: +91 9888594118
• Location: SECOND FLOOR, Tower 10B, SHOP, Fatehpur, Sector 20 Rd, Panchkula, Haryana 134117